Refund policy

REGULATIONS OF THE INTERNET SHOP

REGULATIONS OF THE INTERNET SHOP

I.GENERAL PROVISIONS

  1. Definitions used in these Regulations, unless the Regulations expressly stated otherwise or the context in which they are used otherwise requires, shall have the following meaning:

1.1. “Internet Shop”(further: „Shop”) – service and internet shop run by the Seller under the address: www.zepteruea.com

1.2.“ Consumer”– a natural of age person having the full capacity to act in law, which concludes with the Seller the Agreement for performing the Electronic service, the Sales Agreement .

1.3. “Seller” - SCARLET TRADING LLC - UAE  -  acting under the law of UAE, with its seat in Sharjah, industrial area 15,

CUSTOMER SERVICE: Sharjah, industrial area 15, UAE.

WAREHOUSE OF THE SELLER: Sharjah, industrial area 15, Store No. 3 (further: “Warehouse”)

E-MAIL ADDRESS: info@zepteruae.com

WEB PAGE: www.zepteruae.com

1.4. “Place of residence” – place where a natural person stays with the intention of permanent residence.

1.5. “Products” – articles (products), presented by the Seller in the Shop by showing their features, technical and utility parameters and prices, which the Consumer can order in the Shop.

1.11. “Retail Price” – price of a given Product (Products) expressed in AED Including VAT.

1.12. “Sales Price” – price of the Products – depending on the Client’s status Retail Price (Net or Gross)  – added to the electronic basket with other possible costs, that the Client is obliged to bear according to the Regulations, including costs of delivery, zone payment.  in case of delivery outside the UNITED ARAB EMIRATES – also costs of custom clearance.

1.13. “Additional costs” – costs of duties, taxes, tariffs or fees that the Client with his domicile or registered office outside the UNITED ARAB EMIRATES may be obliged to bear according to his local rules of law due to delivery of Products purchased on the basis of the Sales Agreement.

1.14. “Order” – the Order form filled properly and in accordance with the facts by the Client, confirmed by the Client and sent to the Seller by selecting the option “Order and pay”.

1.15. “Sales Agreement” - the Order – in the part dedicated to purchase of Products – confirmed by the Seller according to the provisions of the Regulations.

1.16. “Electronic service” – a free of charge service provided by the Seller in the Shop to the Consumer in electronic way.

1.17. “Force majeure” – terroristic acts, wars declared and undeclared, blockades, blackouts, rises, riots, epidemics, landslides, earthquakes, floods, explosions, blackout and other sudden, external, incident involuntary from Parties, preventing the execution of the contract as a whole or in its parts, permanently or temporary, which effects managing due diligence neither Seller nor the Client could prevent nor counteract and which they couldn’t predict if reasoning rationally.

1.18. “Business days” – depending on a context in which it is used – days of the week from Monday to Friday except days of public holidays within the UAE or/and days of the week from Monday to Friday except public holidays within the territory on which the consumer has his domicile or registered office in which deliveries of Products are realized.

1.19.“ Regulation” – Regulation (UAE)  on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

“Regulations” – the following regulations.

1.20. The Regulations regulate the rules and the conditions of using the Shop. The Client has a free access to the Regulations through the web page www.zepteruae.com, bookmark “Regulations of the Internet shop”.

  1. Using the Shop is possible on condition of acknowledging with Regulations and accepting its provisions.
  2. Order form – an interactive form available in the Shop that enables placing the Order by adding Products to electronic basket, giving proper and complete data necessary for realization of the Sales Agreement and defining the conditions of this Agreement including the way of delivery,delivery time and payment. Using the Electronic service Order form by the Client starts with adding the first Product to the electronic basket. Placing the Order comes after completing the following actions by the Client in sequence: (1) filling the Order form and (2) selecting the option – after filling the Order form “ –Order and pay”.
  3. Newsletter – an electronic distribution service provided by the Seller in the Shop via email, which allows all its users to receive from the Seller automatically following editions of the Newsletter containing information about the Seller, Products, news and promotions in the Shop and new functionalities of the Shop.
  4. The consumer of a Consumer status doesn’t have the right to withdraw from the agreement for performing the Electronic service Order form, if that service was fully performed by the Seller. By selecting the option „Order and pay” the Consumer gives the Seller a consent to perform the Electronic service Order form.
  5. The Electronic service Newsletter is performed for free and for undefined period. Using the Newsletter starts by giving by a subject interested in using the Electronic service Newsletter his e-mail address . A subject interested in using the Electronic service Newsletter has a possibility, in any moment and without giving the reason, to resign from the Newsletter by making a statement to the Seller in electronic way on email address: info@zepteruae.com , which is equivalent to dissolution of the agreement for performing the Electronic service Newsletter.
  6. Giving by a subject interested in using the Electronic service Newsletter his email address is equivalent with the above subject statement that he has got familiarized with the content of the Regulations and its full acceptation and obligation to follow them and with the consent of that subject for leading towards him by the Seller direct marketing using automatic evoking systems (e-mail sent without the direct participation of the human) and using telecommunication terminal devices (computer). The subject using the Electronic service Newsletter has a possibility to cancel the consent mentioned in the previous sentence in any moment by making a statement to the Seller in electronic way on e-mail address: info@zepteruae.com , which is equivalent to dissolution of the agreement for performing the Electronic service Newsletter.
  7. The Consumer has the right to withdraw from the agreement for performing the Electronic service Newsletter – without giving any reason and without incurring any cost – within 14 days from the date of conclusion of the agreement for performing the Electronic service Newsletter, by making a statement to the Seller in electronic way on email address: info@zepteruae.com . The Seller will send to the Consumer a confirmation of receiving the statement of withdrawal on a durable medium in the form of protected PDF file.
  8. The Seller is obliged to perform Electronic services properly and is responsible to the Client for its non-performance or improper performance, with reservation that the Seller is not responsible for not performing or improper performing of Electronic services being result of operation of Force majeure.
  9. Complaints connected to performing Electronic services by the Seller the Client can submit in electronic way on the e-mail address: info@zepteruae.com .
  10. It is recommended for the Client to point out in the complaint application the name and the surname or the company name and contact information, as well as description and the reason of complaint.
  11. The Seller is obliged to settle the complaint within 14 days from receiving the complaint application.

III.  RULES OF USING THE SHOP

  1. A subject which is interested in using the Shop needs:

1.1.  An Internet browser

1.2.  Access to the Internet;

  1. CONCLUSION OF THE SALES AGREEMENT
  2. Conclusion of the Sales Agreement is carried out by the below mentioned actions:

1.1. Placing the Order by the Client with the usage of the tools provided in the Shop – by sending the Order form, filled properly and according to the actual circumstances, the placement of which the Client confirms by selecting the option “Order and pay the Sales Agreement.

1.2.  Confirmation of acceptance of the offer by the Seller is sent to the consumer on the Client’s e-mail address given by the Client after selecting the option “Order and pay”.

– the agreement for performing the Electronic service Account and the Sales

  1. Sending the Order form is equivalent to the Client’s statement that all the information and data given by him in the procedure of placing the Order is real.
  2. Comments to the Order added by the Client in the Order form are not binding for the Seller, however the Seller will take them under consideration according to his possibilities.9. In case if the Client adds bigger amount of Products to the electronic basket than currently available in the Shop, the Seller informs the Client about that immediately, not later than in the moment of confirming placing the Order by the Client by selecting the option “Order and pay”. In that case the Client will be able to reduce the amount of the Products to the amount that is actually available in the Shop or resign from the purchase of the Products.
  3. Orders can be placed during the whole day. In case of placing the Order on Saturday, Sunday or days of public holidays in UAE, running of terms, which are connected to the realization of the Sales Agreement, will start in first Business day after above mentioned days.
  4. The Client gets information about the current status of the Sales Agreement on a given e-mail address.
  1. PAYMENT OF THE SALES PRICE

The payment of the Sales Price can be made through the operator of electronic payments (credit card or e-transfer – on-line authorization based on full coding of the connection (SSL protocol with the possibility to use 128 bit coding key) – payment after completing the process of placing the Order.VI.  DELIVERY AND ISSUING PRODUCTS

  1. With the reservation to the point 5 below the delivery of purchased Products is realized on the territory of the UAE and will be made on the address of delivery pointed out in the Order form through the representative of courier company in term of 7 Business days from the day of acceptance of the payment by the operator of electronic payments if seller confirm the availability of the selected items in his warehouse, otherwise delivery will take place within 15 Business days. subject to exception, that in the case of the Order consisting Products with distinct terms of delivery, the delivery will take place within the term specified by the seller.
  2. The amount of the Sales Price is finally calculated in the moment of complete filling in the Order form. Additional costs – if applicable – are calculated by the local authorities after Products purchased on the basis of the Sales Agreement reach country of their destination.
  3. The consumer confirms the delivery on the waybill/delivery order ..etc. the Consumer should check if the shipment isn’t damaged and then sign the waybill, wherein it’s recommended to check also the content of the shipment. In case of finding the damage of the Products or incompatibility in the amount of the shipment the Consumer should act by informing thseller immediately by seller email www.zepteruae.com.“Complaints and Guarantee”.
  4. Deliveries of the Products are realized only on Business days from 8 a.m. – 8 p.m.
  5. In case of purchase of a device for treating water installation of a device is performed by a local technician of the Seller after conclusion of the term of installation with the Client.

VII.  DUTIES AND RESPONSIBILITY

  1. The Seller will make every effort to provide his services on the highest level and pledges to keep the correspondence in secret and to take measures that keep the server safe from access of unauthorized subjects.
  2. The Seller obliges to protect the personal data according to provisions in force, especially the act of protecting the personal data.
  3. The Client is obliged to use the Shop according to applicable law, provisions of this Regulations, especially not to deliver contents that are unlawful, violating generally accepted social norms or causing disruption of work or overloading the ICT systems to the Shop’s website.
  4. The Seller doesn’t take the responsibility for:

5.1.  Lack of the possibility of using the Shop as a consequence of operation of Force majeure;

5.2.  Using the Shop or Electronic service Account by the Client which is unlawful or incompatible with the provisions of the Regulations, or for any consequences that result from that;

5.3.  Providing by the Client an e-mail address or telephone number to the third parties;

5.4.  Lack of transmission or speed of transferring the data which result from the technical limits used by the Consumer;

5.5.  Refusal of financing the purchase of the Products by the third party.

 

  1. Personal data will be stored within the period depending on the purpose for which it was collected and the legal basis.
  2. fulfillment of legal obligations that the Seller is the subject – till the legal obligations are fulfilled by the Seller,
  3. conduction of legally reasoned interests of the Seller: (i) direct marketing of products and services of the Seller – till objection is submitted, (ii) to set, protect and to pursue claims – till limitation of the claims or till accepting by the Seller .

 expressed acceptance:

 direct marketing of products and services of the Seller with the usage of automatic calling systems and telecommunications terminal equipment or sending commercial information of the Seller via e-mail – till withdrawn of the acceptance.

  1. In order to exercise the rights referred to above, the data subject should contact the Seller using the contact data indicated in or the Data Protection Officer of the Seller using the data indicated above.
  2. Submission of personal data is voluntary, but making known personal data required by the Seller for a particular agreement (marked by “*” in the process of conclusion of a particular agreement) is necessary to conclude and execute the agreement for performing an Electronic service Account, Sales agreement, agreement for performing an Electronic service Newsletter and missing data means no possibility to conclude and perform above mentioned agreements.
  3. The Seller as an entity obliged to process personal data in a manner safe and compliant with the applicable regulations, he also informs that he has a Privacy Policy, which can be viewed on the Shop's website.
  4. COMPLAINTS AND GUARANTEE
  5. The Seller is obliged to deliver to the Client the Products void of physical or legal defects. According to the regulations of civil code concerning implied warranty, the Seller is responsible towards the Client if the sold Product has the physical or legal defect.
  6. Moreover the Seller (Guarantor) gives the warranty, within which he provides good quality and proper functioning of the Products he sells with exception of excluding the Products or their elements described in the Warranty Card.
  7. In case of finding the defects of purchased Products in the warranty period or in the period of responsibility of the Seller for the implied warranty, the Consumer should, according to the regulations that settle the given legal institution which he is about to use, lodge a complaint to zepteruae.com immediatly or in one of the repair centres available in his country of domicile or registered office
  8. To start the complaint procedure the consumer shoud inform the seller once he receive the product by writing to info.zepteruae.com  as well as in the repair centres of the Seller. the Consumer shall form the complaint application in the way it would make it possible for the Seller to consider the complaint. The Client should deliver defected Products on the cost of the Seller: (i) to the nearest repair centre if it is available in his country of domicile or registered office.

 

 

 

  1. After settling the complaint the Client is obliged to collect the Product on the cost of the Seller, but not later than 14 days from receiving the first call for collection, which he receives from the Seller according to chosen form of contact settled during applying for complaint.
  2. The Seller is obliged to inform the Client about non-recognition of the complaint within 14 days from the day of receiving the complaint application. In case of recognising the justness of the complaint applied by the Client, the term of settling the complaint is 21 days from the day of providing the complaint Products to the Seller, unless the parties settle other rational term which doesn’t cause excessive discomfort to the Client.
  3. RETURNS
  4. In case if the Consumer uses the legal right to withdraw from the Sales Agreement the parties are obliged to return the mutual benefits within 14 days counted from the day of receiving the declaration of withdrawal by the Seller. The Consumer is obliged to return Products to the Warehouse at his own expense, the Consumer is obliged to return it in sealed packagenot used or damaged packege. The Seller can suspend from returning the Sales Price until receiving the Products back.
  5. The Seller will make the return of the Sales price with the use of the same way of payment that the Consumer used in the first transaction (transfer) unless the Consumer clearly accepts other form of return. The Consumer shall not incur any costs in connection with the above mentioned refund.

3- in case of special orders that the seller imports the product specially for consumer from THE PRODUCER, THE SELLER WILL DEDUCT 30% OF THE TOTAL ORDER VALUE AS SHIPPING, CLEARANCE,  ...ETC

XII.  COMPLAINT PROCEEDINGS CONNECTED TO THE SHOP FUNCTIONING

  1. The Consumer can make complaints connected to the functioning of the Shop in electronic form on the e-mail address: info@zepteruae.com.
  2. In complaint application the Client is recommended to point out the name and the surname or the company and contact information, as well as the description and pointing out the reason of the complaint.
  3. The Seller is obliged to settle the complaint within 14 days from receiving the complaint application.

XIII.  FINAL PROVISIONS

  1. The Seller reserves the right to amend the Regulations in case of changing the provisions of the law or to improve the functioning of the Shop, especially by improving existing tools in the Shop or adding new ones and also for protection of the Client’s rights and preventing abuses.
  2. The Seller will publish the new Regulations on the web pages of the Shop. For the new Clients the new Regulations shall be applicable as of the date indicated in the new Regulations, but in any case the new Regulation shall come into force in 30 days from the day of its placing at the said webpage. Clients registering in the Shop in the period between the publication of the new Regulations and its entering into force will be obliged – during the process of registration – to get familiarized with and to accept the Regulations being in force in the moment of registration and the new Regulations.
  3. In case of the existing Clients the Seller will send to Clients new Regulations in electronic form on the e-mail addresses given by Clients in the Registration form. New Regulations come into force in 30 days from the day of sending the Regulation by the Seller according to the previous sentence. In case of not accepting the new Regulations the Client is obliged to immediately, not later than in 30 days from the date of its receiving, make a declaration to the Seller via e-mail sent to info@zepteruae.com that he doesn’t give the consent for a new Regulations which is equivalent to the resignation from the Account and termination of the agreement for performing the Electronic service Account. It’s considered that the ineffective end of the term to make a declaration mentioned in the previous sentence is equivalent with the acceptation of the new Regulations by the Client.
  4. All the notifications sent by the Parties in electronic form will be sent on the last e-mail address given by the Party according to the Regulations.6. Information in the Shop concerning Products (together with Products Retail and Member Prices) aren’t the trade offer in the meaning of article 66 of Civil Code, but they are the invitation to conclude the agreement described in article 77 of Civil Code. The Seller reserves the right to change Products assortment available in the Shop as well as Prices of Products; the changes don’t concern the Orders effectively placed before such changes entering into force.
  5. In matters not covered by this Regulations the rules of law being in force within the territory of UAE shall be applicable.
  6. This regulations enter into force with the day 30/09/2023